HOME ESSENCE is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
How the delivery charge is calculated?
We charge flat Rs.90 for delivery for all orders totaling below Rs.1500 for deliveries all across India.
For orders above Rs.1500, delivery is paid by us for deliveries all across India.
We Charge a Fixed WhatsApp Updates Fee of Rs.10 on all orders, and send you timely updates about your shipment including feature to change or edit your shipping address from WhatsApp itself. This fee is compulsory for every order as it enables us to work more efficiently and keeps a record or communication with customer.
International shipments are charged extra for delivery, calculated as per shipment physical and volumetric weight.
How long does it take for an order to arrive?
Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 8588822202 or email us at email@example.com mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost.
Just in case if you have received the packet and you find out that it is broken / leaking, to help us act quicker in this situation, we would request if you make a video of the packet while unpacking and send it on our whatsapp no- 8588822202, we will be able to solve it at the earliest.
Do we ship internationally? Yes, for orders from outside India, you will have to get in touch with us over whatsapp no- +918588822282, kindly choose your fragrances and sizes, and send us your complete address with pin code and email address, we will calculate shipping and share total amount with you. Your order will be shipped after receiving 100% payment including shipping. Delivery time for international couriers can stretch up to 30 days from dispatch.